UK Consultant/ Dispensing Optician

Remote
Part Time
Experienced

UK Consultant/ Dispensing Optician (Remote)

  • Strong company culture and values
  • Leading designer eyewear e-retailer worldwide
  • Multicultural team of over 20 nationalities

 

COMPANY PROFILE

SmartBuyGlasses Group (Motion Global Ltd.) is one of the world’s leading designer eyewear e-retailers, with sites in more than 20 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.

To know more about the company, please visit our websites at www.motionglobal.com | www.smartbuyglasses.com

 

POSITION MISSION

The core mission of this role is to take part in providing gold standard refractive eye care and the best customer service in the industry.

 

MAIN RESPONSIBILITIES

  • Report directly to the Head of Prescription & Opticians for additional tasks.
  • Ensure compliance is met for all countries.
  • Follow up with customers to obtain further prescription information.
  • Respond to optical questions and concerns from company employees and customers via live chat, email, or phone. 
  • Troubleshoot and help with customer optical concerns relating to frames, lenses & measurements.
  • Develop and present training materials to all departments within the company including new hires.
  • Maintain key performance indicators and targets set for response times and quality of work.
  • Create content as requested for marketing articles.

 

REQUIRED SKILLS AND EXPERIENCE 

  • Precise, patient, and willing to handle and complete one task at a time.
  • Can produce high-quality, detailed work based on established standards, guidelines, and procedures.
  • Must be helpful, supportive, and collaborative with management and peers in a structured job environment
  • Must hold all the licenses and certifications to work as a Dispensing Optician in the UK (HCP, ABDO, etc.)
  • Must be based in the UK
  • Must have strong optical knowledge 
  • Must be willing to work remotely.

 

 

 

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