Customer Service Representative – French Market

France
Full Time
Entry Level

Customer Service Representative – French Market

We are the world‘s leading eyewear e-retailer currently seeking a Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services, and promotions.

 

Main Job Tasks and Responsibilities (includes, but is not limited to):

  • Work with customers daily via email and live chat.
  • Handle retail customer service inquiries for the French and English-speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
  • Introduce customers to purchase higher-priced items, upgrades, or other add-ons to make more profitable sales.
  • Response to a minimum of 80 e-mails equivalent per day.

 

The Successful Applicant:

  • Fluency in verbal and written English, and French; additional language is an advantage
  • Excellent time management and documentation skills
  • Customer service experience preferred
  • Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings)
  • High-speed stable internet connection
  • Minimum 6-month commitment

 

 

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